BODYFRIEND

Bodyfriend has blown me away when it comes to their customer service. I saw a bad Reddit review saying all the chair air bags broke in the first day!!! That’s total and utter horse shit. And for some reason you can’t add comments to that post.

Regardless, take it from me. I bought the Phantom from Costco for a whopping 10000$. I suffer from chronic back pain and had 2 cervical spinal fusions. I also weight over 220 lbs!!!! I’ve sat in tons of these at the toronto home show and none were strong enough. The Bodyfriend finally really gets in there!!I have to also mention that they have incredible customer support both in person and text.

The man “Mo” who sold it at Costco to me gave me his personal cell number in case I had any issue that’s how confident he was!!! My wife and I use it every day for over a hour and fight to use it.

Fast forward a little less than a year later and had an issue still under warrantee. Mo answered my text within a few minutes on a Saturday evening. Monday got an email back from Justin and that week had a customer service rep Nick at my house for free looking at my issue. Nick did diagnostic afree having a lengthy massage(best job ever I think) and took photos and advised he was going to get a technician come out. Sure enough a few days later a technician comes out, disassembles the chair advising I need a part changed. They white gloved the chair into a truck where I’m told it will be fixed or I will get a new one for free!!!

The hardest part is not having the chair for the time that it is gone.

Anyone thinking of buying a massage chair should look no further. If the money isn’t too much then this is the brand to pull the trigger on as they have stood by their product and offered the absolute best in customer service a person could ever ask for.

Great !

Thank you Nick for the delivery. Great guys working the company. Ordered online at Costco and had the bodyFriend team adjust in the back end for delivery! Live in a 2 bed apartment downtown Toronto so perfect size for the small units

Small but strong. If you are tall it may be too small for you. For my family it is OK

orderd through costco website and pleasantly surprise how strong it is.

Mo, Justin & Young
Just want to say Thank you again for selling and installing my new massage chair!!
I hope you guys weren't too sore at the end of the day especially going up and down my stairs carrying two heavy massage chairs. Much appreciated!
I LOVE MY CHAIR!!
Have a wonderful week !!😄

I’ve been using the Falcon SV massage chair from Bodyfriend for a bit now, and it’s honestly one of the better purchases I’ve made.

The first thing you notice is how precise it feels. The chair adjusts well to your body, and the massage rollers don’t feel random—they actually hit the right spots. The stretching and zero-gravity mode help a lot after long days, especially if you’re sitting or on your feet all day.

Build quality is solid. It feels stable, not flimsy, and the design looks clean enough to keep in a living space without it sticking out.

What stands out most is consistency. Some chairs feel good once in a while. This one delivers every time.

It’s not cheap, so it’s not an impulse buy. But if you’re dealing with back or shoulder tension regularly, it does the job well.

Worth considering if you want something reliable at home.

We bought the Pharaoh NEO from Bodyfriend Canada through Costco. We've never owned a massage chair before, and it's a game changer. My wife and i are in our mid-fifties and were starting to feel like we could use this self care on a daily basis, and we weren't wrong. We've had this chair for a month now and use it 1-3 times every day. From delivery to set-up it was incredibly easy, and the programs are very intuitive. We have been enjoying trying all of them and starring the ones we really like. The quality of the chair is fantastic. We couldn't be happier!

would like to share my experience working with Mo, the Bodyfriend sales specialist at Costco. I visited the booth no fewer than six times before finally deciding on a massage chair, and throughout that entire process, he was incredibly patient, knowledgeable, and genuinely passionate about wellness. He felt less like a sales rep and more like a subject consultant, addressing my concerns with transparency and expert insight. It was a pleasure working with him to bring this chair into our home.

You won't find another chair like this in the market, I use this every single day.

I don't usually write reviews but I must say I was very satisfied with the overall experience from start to finish.

The sales person was amazing as well as the delivery team. I really appreciated how smooth the whole experience was.

Would highly highly recommend anyone that is looking for comfort to purchase this chair!

Amazing chair, I bought right before their sale ended. The salesperson Mo was amazing. He was very knowledgeable.

The delivery and setup was free, I was so happy there was no headaches. The delivery team contacted me to schedule a day and all I had to do was open the door for them.

Justin and Nick were very helpful in explaining how the chair works.

Overall, I would high recommend this to anyone looking to buy a massage chair right now

Greatchair good service and delivery

We purchased a Bodyfriend massage chair to replace our aging Panasonic model, and after three months of daily use, I can confidently say this is the finest piece of furniture we've ever owned. The level of craftsmanship, technology, and engineering that went into this chair is simply extraordinary.

What really made this purchase special was the incredible team who helped us. Justin, Nick, Mo, and the rest of the technical crew went above and beyond at every step. From the moment we walked in to the follow-up after delivery, they made sure we felt supported and informed. Their expertise was evident, but what stood out most was how much they genuinely cared about getting us the right chair and ensuring we were completely satisfied.